Frequently Asked Questions
Everything you need to know about shopping at Ardene
What are your shipping options and delivery times?
We offer standard and express shipping. Standard shipping typically takes 3-7 business days, while express delivery arrives within 1-2 business days. Free shipping is available on orders over a certain threshold.
What is your return policy for online orders?
Items can be returned within 30 days of purchase, provided they are unworn, unwashed, and have the original tags attached. Please note that certain items like earrings, swimwear, and intimates are final sale for hygienic reasons.
How do I find the right size for me?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit across our clothing and footwear collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer 'Buy Now, Pay Later' options through Afterpay for flexible budgeting.
Can I track my order once it has been placed?
Yes! Once your order ships, you will receive a confirmation email containing a tracking number and a link to follow your package's journey to your doorstep.
Are your products ethically sourced?
Ardene is committed to social responsibility. We work closely with our suppliers to ensure fair labor practices and are continuously expanding our 'Ardene Cares' eco-conscious collection.